Senior IT Associate - Remote

Overview

An overview paragraph about the job

In Short

• Support a dynamic, fully remote workforce as a Senior IT Associate.
• Act as an escalation point for first-line IT support.
• Assist senior team members with project work.
• Manage a diverse, cloud-based IT environment.
• Ensure security compliance and administer SaaS and Microsoft 365 environments.
• Triage and resolve incoming IT support requests.
• Administer Microsoft 365 suite and assist with migrations.
• Manage corporate devices and personal BYOD devices.
• Maintain vendor relationships and optimize IT processes.
• Mentor junior team members and assist with documentation.

Requirements

• Strong experience in IT support and cloud technologies.
• Proficiency in Microsoft 365 and SaaS administration.
• Experience with macOS and Windows device management.
• Knowledge of security compliance and automation processes.
• Ability to troubleshoot complex IT issues.
• Excellent communication skills for remote collaboration.
• Experience in mentoring or training junior staff.
• Ability to work across multiple time zones.

Benefits

• Opportunity to work with cutting-edge cloud technologies.
• Contribute to improving internal support operations.
• Flexible working environment with a remote team.
• Professional development and mentorship opportunities.
• Collaboration with a growing international team.