Senior Director of Customer Success - Remote

Overview

This role involves leading the customer success strategy and execution for a fast-growing, mission-driven organization, focusing on customer onboarding, engagement, retention, and growth initiatives.

In Short

• Lead the Customer Success team and provide mentorship.
• Design and deliver structured onboarding programs.
• Serve as the primary liaison for key accounts.
• Build strong relationships through regular check-ins.
• Analyze customer feedback and usage data.
• Define, track, and report KPIs to senior leadership.
• Champion best practices and represent the customer voice.

Requirements

• Bachelor’s degree in Business or related field.
• 10+ years of experience in Customer Success or Account Management.
• Proven leadership experience in Customer Success.
• Strong interpersonal and communication skills.
• Analytical mindset with data-driven decision-making.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with CRM tools like Salesforce or HubSpot.
• Strategic thinker with adaptability.

Benefits

• Competitive salary ($134,000–$166,571).
• Hybrid work schedule.
• Medical, dental, and vision insurance.
• Employer-paid life and disability insurance.
• 401(k) plans with employer match.
• Fourteen paid holidays and four floating holidays.
• Generous Paid Time Off policy.
• Paid medical, family, and parental leave.
• Commuting benefits and professional development funds.