Senior Customer Success Engineer (Malware & Threat Intel) - Remote

Overview

We are seeking a highly skilled Senior Customer Success Engineer with deep expertise in malware analysis and threat intelligence. In this role, you will act as a trusted technical advisor, helping clients operationalize advanced cybersecurity tools and achieve measurable outcomes.

In Short

• Act as a subject matter expert in malware analysis, threat hunting, and security operations.
• Deliver hands-on technical workshops and solution designs.
• Collaborate with Customer Success Managers and Sales teams.
• Translate complex security challenges into actionable plans.
• Provide continuous feedback to Product and Engineering teams.
• Travel to client sites as needed (up to 25%, majority remote).

Requirements

• Deep expertise in malware analysis and threat intelligence.
• Strong strategic thinking and stakeholder management skills.
• Experience in optimizing workflows and driving product adoption.
• Ability to work cross-functionally in large-scale environments.
• Passion for solving complex cybersecurity challenges.

Benefits

• Opportunity to work with a leading cybersecurity firm.
• Collaborative work environment.
• Professional development opportunities.
• Flexible working conditions.