Senior Customer Solutions Specialist - Remote

Overview

This position is for a Senior Customer Solutions Specialist at Juniper Square, aimed at providing exceptional support to high-value customers in the private markets industry.

In Short

• Deliver timely technical assistance via various communication channels.
• Develop expertise in the platform and private markets industry.
• Act as a trusted advisor to private equity clients.
• Collaborate with Customer Success, Product, and Engineering teams.
• Lead onboarding support and conduct client meetings.
• Advocate for customers by sharing feedback for product improvements.
• Handle high-impact support cases independently.
• Mentor peers and contribute to a knowledge-sharing culture.
• Occasional travel to the U.S. for training or collaboration.

Requirements

• Strong problem-solving skills.
• Experience in customer support or client relations.
• Ability to work collaboratively in a global environment.
• Passion for fintech and continuous learning.
• Excellent communication skills.

Benefits

• Opportunity to work in a fast-growing tech company.
• Dynamic and mission-driven work environment.
• Collaborative culture with a focus on knowledge sharing.
• Exposure to the private markets industry.