Remote Senior Client Success Manager

Overview

This position is for a Remote Senior Client Success Manager responsible for nurturing long-lasting relationships with clients and guiding them towards achieving their business goals.

In Short

• Own the Net Retention Rate (NRR) and Gross Retention Rate (GRR).
• Maintain executive-level relationships within the HubSpot partner ecosystem.
• Design frameworks for Account Managers as strategic partners.
• Analyze client lifecycles for growth opportunities.
• Standardize quarterly business reviews translating milestones into ROI.
• Lead 'Expansion' efforts in Net Revenue Retention.
• Ensure commercial governance to maintain client satisfaction.

Requirements

• Proven track record in enhancing NRR and GRR.
• Experience evolving client relationships toward strategic partnerships.
• Executive presence to advise C-suite stakeholders.
• Expertise in managing KPIs for proactive account management.
• Advanced conflict resolution skills.
• History of leading Account Management teams.

Benefits

• Fully remote work environment offering flexibility.
• Opportunity to shape the Account Management strategy.
• Access to professional development and mentorship.
• Competitive salary and performance-based bonuses.
• Health and wellness benefits for work-life balance.
• Collaboration with an experienced team.
• Access to cutting-edge tools and technologies.