Remote Senior Client Manager

Overview

This position is for a Remote Senior Client Manager who will engage with strategic customers to enhance their satisfaction and product adoption, driving customer success and contributing to the company's growth.

In Short

• Engage with assigned customers to develop account strategies.
• Establish executive-level relationships with customers.
• Organize content for executive business reviews.
• Coordinate internal resources to resolve customer issues.
• Gather feedback through NPS surveys.
• Track customer deployments in CRM.
• Communicate customer announcements effectively.
• Provide feedback to management on customer voice.
• Report on account trends and recommend improvements.

Requirements

• Bachelor's degree in a related field.
• 10+ years of experience in software services or customer success.
• Industry experience in healthcare required.
• 2+ years of experience with Epic EHR preferred.
• Proven track record in driving customer success.
• Ability to understand technical aspects of products.
• Excellent problem-solving skills.
• Demonstrated ability to establish executive relationships.
• Outstanding collaboration skills.
• Superior communication abilities.

Benefits

• Flexible remote work environment.
• Opportunities for professional development.
• Collaborative and people-first culture.
• Access to advanced tools and resources.
• Impactful role in shaping customer experiences.
• Engagement with top strategic clients.
• Visibility for strategic initiatives.
• Opportunity to influence healthcare transformation.