Renewals Specialist - Remote

Overview

This position involves managing and securing subscription renewals for existing client accounts, ensuring efficient contract processing and high client satisfaction.

In Short

• Prepare renewal quotes for contracts.
• Manage agreements from start to finish.
• Review and complete action items on Salesforce.
• Contact clients for timely renewals.
• Handle contract amendments and escalations.
• Identify upsell leads during client reviews.
• Partner with various teams to save at-risk renewals.
• Validate client entitlements and contract attributes.
• Ensure accurate processing of orders post-signature.

Requirements

• Early in career.
• Fluency in Spanish and English.
• Background in Customer Service or Finance preferred.
• Attention to detail is essential.
• Exceptional communication skills.
• Ability to interact with all levels of an organization.
• Outstanding interpersonal skills.
• Ability to thrive in a performance-managed environment.
• Strong software navigation skills.
• Strong time management and organizational skills.

Benefits

• Remote-first work culture.
• Opportunities for professional growth.
• Diverse and inclusive teams.
• Access to Employee Resource Groups.
• Interactive sessions with leadership.
• Wellness initiatives.