Production Support Engineer - Remote

Overview

The Production Support Engineer is responsible for maintaining the stability, performance, and availability of critical production systems in a fully remote environment.

In Short

• Serve as the primary contact for application and infrastructure support requests.
• Manage, log, and resolve production incidents.
• Conduct root cause analysis of recurring issues.
• Collaborate with software development and DevOps teams.
• Optimize system performance, capacity, and scalability.
• Maintain and update system documentation.
• Support release management activities.
• Monitor production systems using tools like Datadog and CloudWatch.
• Provide on-call support as required.

Requirements

• Strong analytical and problem-solving skills.
• Experience with cloud platforms.
• Proficiency in monitoring tools.
• Ability to optimize processes for reliability and scalability.
• Experience in incident management.
• Ability to work in a cross-functional team environment.
• Strong communication skills.
• Experience with root cause analysis.
• Ability to manage multiple priorities.
• Willingness to participate in on-call support.

Benefits

• Opportunity to work in a fully remote environment.
• Collaboration with cross-functional teams.
• Contribution to continuous improvement initiatives.
• Access to professional development opportunities.
• Flexible work hours.
• Competitive salary and benefits.
• Work-life balance support.
• Innovative and supportive work culture.
• Engagement in meaningful projects.
• Potential for career advancement.