Payroll Support Specialist - Remote

Overview

This position offers a critical opportunity to provide expert support and exceptional service in the payroll domain, acting as a trusted resource for partners and their customers.

In Short

• Manage and resolve high volume of payroll and tax support tickets.
• Provide accurate and compliant solutions to inquiries.
• Communicate with empathy and ownership.
• Collaborate with internal teams to resolve issues.
• Occasionally engage in real-time communication via phone.
• Maintain detailed records in ticketing systems.
• Contribute to a culture of exceptional service.

Requirements

• Experience in payroll and tax support.
• Strong communication skills.
• Ability to manage high volumes of inquiries.
• Familiarity with ticketing systems like Salesforce or Zendesk.
• Team collaboration skills.

Benefits

• Remote-friendly work environment.
• Opportunity to build strong relationships.
• Passion for payroll compliance and customer service.