Payroll Support Specialist - Remote

Overview

At Check, we make paying people simple. In doing that, we’re not just building our own business— we’re building payroll businesses together with every one of our partners. As the inventors of embedded payroll, we’re redefining how people get paid and making it easier for payroll businesses to launch, grow, and thrive.

In Short

• Handle a high volume of support requests efficiently.
• Resolve complex payroll and tax issues accurately.
• Build trust through empathetic communication.
• Know when to escalate issues to teammates.
• Collaborate across teams to facilitate solutions.
• Deliver personalized service to every customer.
• Maintain a calm demeanor under pressure.
• Work remotely while being flexible with time zones.

Requirements

• 4+ years in a client-facing role.
• 2+ years of experience in payroll.
• Willingness to work Pacific Time Zone hours.
• Strong problem-solving skills.
• Ability to thrive in a fast-paced environment.
• Excellent communication skills.
• Experience with ticketing systems.
• Interest in attending company offsites.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Stock options and flexible PTO.
• 16 weeks of paid parental leave.
• 401k retirement plan.
• $100 monthly stipend for internet and phone expenses.