Level 3 Technical Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Serve as the final escalation point for technical issues escalated from Level 1 and 2 support teams.
• Troubleshoot and resolve complex problems involving software, hardware, and networking components.
• Maintain and support core enterprise environments including Windows Server, Active Directory, and cloud platforms.
• Configure, monitor, and troubleshoot firewalls, VPNs, and other security appliances.
• Collaborate with cross-functional teams to execute infrastructure upgrades, patching, and migrations.
• Create and maintain accurate documentation for IT systems, processes, and support guidelines.

Requirements

• Experience in technical support roles, particularly Level 3 support.
• Strong knowledge of IT infrastructure and enterprise systems.
• Proficiency in troubleshooting complex IT issues.
• Familiarity with cloud platforms and security protocols.
• Excellent communication and collaboration skills.

Benefits

• Work in a dynamic and fast-paced environment.
• Long-term engagement with opportunities for growth.
• Remote work flexibility.