Technical Support Specialist Level 2 - Remote

Overview

The Technical Support Specialist Level 2 will provide essential support to customers, ensuring they have the tools and assistance needed to effectively use Planet Hoist Network managed solutions.

In Short

• Provide Level 1 and Level 2 support via various channels.
• Analyze data to determine root causes of issues.
• Maintain system capabilities through testing and troubleshooting.
• Empower customers with knowledge base resources.
• Configure security and access settings.
• Organize remote upgrades and maintenance.
• Monitor for updates and potential issues.
• Work with senior engineers on escalated tickets.
• Onboard new team members with training.
• Communicate effectively with customers and teams.

Requirements

• Excellent analytical and problem-solving skills.
• Strong customer service and communication skills.
• Ability to work independently with minimal supervision.
• Experience in network operations or field operations.
• Knowledge of LAN and WAN technologies.
• Experience with wireless networks (802.11x).
• Network vendor certifications preferred.
• B.S. or equivalent degree in IT preferred.
• Willingness to work flexible shifts.
• High standard of written and spoken English.

Benefits

• Hybrid work model with office and remote work.
• Opportunities for professional development.
• Work in a global company with diverse teams.
• Competitive salary and benefits package.
• Collaborative work environment.