IT Support Engineer - Remote

Overview

An overview paragraph about the job

In Short

• Manage and prioritize support requests via Jira Service Management.
• Provision and de-provision user accounts and equipment.
• Administer enterprise applications such as Google Workspace, Okta, and Slack.
• Use Jamf, Intune, and NinjaOne for endpoint management.
• Maintain accurate IT inventory records.
• Identify recurring issues and develop scalable solutions.
• Create and maintain comprehensive knowledge base articles.
• Plan and execute medium-complexity IT projects.

Requirements

• Experience in technical support and system administration.
• Familiarity with Jira Service Management and enterprise applications.
• Proficient in managing macOS and Windows devices.
• Ability to document processes and create knowledge base articles.
• Strong problem-solving skills and proactive approach.
• Experience with inventory and asset management.
• Project management skills.

Benefits

• Opportunity to impact operational excellence and employee productivity.
• Work in a fast-paced environment that values autonomy.
• Collaborate with cross-functional teams.
• Remote work flexibility.