IT Support Engineer - Remote

Posted 2 weeks ago

DevOps / Sysadmin

Full Time

Mexico

Mobile Device Management (MDM)

Overview

The IT Support Engineer at Tala plays a crucial role in ensuring smooth IT operations and providing support across various teams while contributing to the company's mission of empowering the Global Majority.

In Short

Handle IT ticket resolutions efficiently.
Support new-hire onboarding processes.
Decommission accounts and hardware for departing employees.
Collaborate with the global IT team on ongoing issues.
Document new or updated IT policies and procedures.
Assist with telephony and call center operations.

Requirements

2-3 years of IT support experience.
Strong interpersonal and communication skills.
Knowledge of modern information security practices.
Familiarity with macOS and Windows operating systems.
Experience with Google productivity suite.
Understanding of Mobile Device Management (MDM).
Experience with IT ticketing systems.
Basic knowledge of telephony networking.
Fluency in Spanish and English.

Benefits

Opportunity to work in a mission-driven company.
Remote-first work culture.
Collaborative global environment.
Engagement with innovative technology.
Support for personal and professional growth.

Tala

Tala is a pioneering financial technology company dedicated to empowering the Global Majority—approximately 4 billion individuals underserved by traditional financial systems. With significant funding and a presence across three continents, Tala has successfully served millions of customers, enabling them to start and grow small businesses, manage daily financial needs, and achieve their financial aspirations. Recognized by prestigious lists such as Fortune's Impact 20 and Forbes' Fintech 50, Tala is committed to expanding its product offerings and geographical reach, including ventures into cryptocurrency. The company operates with a remote-first approach and has offices in key locations including Santa Monica, Nairobi, Mexico City, Manila, and Bangalore. Tala values diversity and inclusion, believing that a varied team fosters innovation and better solutions for its customers.

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