IT Support Engineer - Remote

Overview

We are a cloud-first software development startup with a fully Mac-based environment. Our team thrives on collaboration, efficiency, and cutting-edge tools to deliver high-quality solutions. We operate without on-premises servers, relying entirely on modern cloud services to power our workflows and secure our network.

In Short

• Provide setup, configuration, maintenance, and troubleshooting for macOS devices.
• Manage and optimize cloud-based services and workflows—no on-premises infrastructure.
• Configure and maintain Cisco Meraki networks for secure connectivity.
• Administer and support Atlassian products, Slack, and Google Workspace Enterprise.
• Deliver responsive assistance to remote staff via Zoom.
• Use MDM solutions for device provisioning and compliance enforcement.
• Support SOC 2 and ISO 27001 initiatives.
• Provide onsite support three days per week in the NYC office.
• Maintain accurate IT documentation and knowledge base articles.

Requirements

• 4–7 years of IT support experience in a Mac-only environment.
• Proven expertise with Cisco Meraki network management.
• Hands-on experience with Atlassian Suite, Slack, and Google Workspace administration.
• Strong background in cloud-based IT operations.
• Familiarity with Zoom for remote support.
• Strong troubleshooting, communication, and multitasking skills.
• Windows experience is not required.
• Must be able to work in the office at least three days per week.

Benefits

• Comprehensive total rewards package for personal and professional development.
• Well-being and learning stipends.
• Flexible work options.
• Dedicated time off.