IT Support Engineer - Remote

Overview

Abridge is seeking an IT Support Engineer to provide hybrid technical support, ensuring seamless technology experiences for staff while delivering exceptional customer service.

In Short

• Provide on-site and remote support from the San Francisco office.
• Manage account access for SaaS products and provide hardware/software support.
• Deliver white glove support at the help desk.
• Triage tickets and resolve technical issues efficiently.
• Collaborate across departments to enhance support processes.
• Bring a strong IT support background and excellent problem-solving skills.
• Maintain attention to detail while managing multiple priorities.
• Willingness to learn new technologies and systems.
• Experience in regulated environments is a plus.
• Contribute to a culture of continuous improvement.

Requirements

• 3-5+ years in IT support or relatable end user support role.
• Strong spoken/written communication skills.
• Organized and able to manage multiple priorities.
• Friendly, approachable, and a team player.
• Familiarity with remote support tools and ticketing systems.
• Proactive and solution-driven mindset.
• Desire to learn new technologies.

Benefits

• Generous time off including 13 paid holidays and flexible PTO.
• Comprehensive health plans with Abridge covering 100% of premiums.
• 16 weeks paid parental leave.
• 401k with contribution matching.
• Access to flexible spending accounts and commuter benefits.
• Learning and development budget for professional growth.
• 30 days of paid Sabbatical Leave after 5 years.
• Competitive compensation and equity grants.
• Supportive environment focused on growth and feedback.
• Opportunities to make a meaningful impact.