IT Support Associate - Remote

Overview

An overview paragraph about the job

In Short

• Provide first-level technical support to staff via phone, email, and in-person interactions.
• Troubleshoot hardware, software, and network issues on Windows-based systems.
• Set up and configure laptops, desktops, printers, and mobile devices according to documentation.
• Assist with onboarding and offboarding processes, including account setup and equipment provisioning.
• Maintain inventory of IT equipment, software licenses, and documentation of support tickets.
• Collaborate with senior IT staff on system upgrades, patches, and IT projects.
• Support Azure virtual desktops and troubleshoot connectivity issues.
• Ensure compliance with IT policies, security protocols, and firm-wide technology standards.

Requirements

• Detail-oriented and proactive attitude.
• Eager to develop technical expertise.
• Experience with Windows-based systems.
• Ability to troubleshoot various IT issues.
• Strong communication skills.

Benefits

• Growth opportunities in IT troubleshooting and system administration.
• Collaborative team environment.
• Exposure to both in-office and remote support.