IT Support Associate - Remote

Overview

The IT Support Associate at Thyme Care is responsible for delivering superior IT support to all personnel, ensuring timely and professional assistance to the Care team and supporting a geographically dispersed user base throughout the United States.

In Short

• Provide Tier 1 support requests Mon-Fri 8am-5pm CDT.
• Deliver excellent user support through the internal ticketing system.
• Triage, solve, and escalate user issues to IT Support Engineers.
• Maintain effective communication with users regarding their support requests.
• Execute hardware setups and onboarding for new hires.
• Create and build documentation for common and emerging issues.
• Promote and support the helpdesk ticketing platform across the organization.
• Document all steps taken during the ticketing process thoroughly.
• Understand and operate Software as a Service and SSO IAM systems.
• Work independently and collaboratively in a fast-paced environment.

Requirements

• Strong customer service orientation.
• Basic understanding of Google Workspace and macOS.
• Ability to support a diverse range of users.
• Effective collaboration skills.
• Growth mindset and problem-solving skills.
• Self-starter with a proactive approach.

Benefits

• Competitive salary based on qualifications and experience.
• Equity and benefits as part of the total compensation package.
• Opportunities for professional growth and development.
• Inclusive company culture that values diversity.
• Equal opportunity employer.