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IT Support Associate - Remote

Posted 2 days ago
Customer Service
Full Time
USA
$55,000 - $65,000/year

Overview

The IT Support Associate at Thyme Care is responsible for delivering superior IT support to personnel across the organization, ensuring timely assistance to the Care team and supporting a geographically dispersed user base.

In Short

  • Provide Tier 1 support requests Mon-Fri 8am-5pm CDT
  • Assist users through the internal ticketing system
  • Triage and escalate issues to IT Support Engineers
  • Deliver effective user support with strong communication skills
  • Gather feedback to improve systems and workflows
  • Set up hardware and onboard new hires
  • Create documentation for common issues
  • Promote the helpdesk ticketing platform
  • Document all steps during the ticketing process
  • Understand and operate SaaS and SSO IAM systems

Requirements

  • People-first attitude
  • Technology-oriented with basic knowledge of Google Workspace & macOS
  • Customer-facing experience with diverse user groups
  • Ability to build collaborative relationships
  • Growth mindset with a focus on best practices
  • Self-starter with problem-solving skills

Benefits

  • Competitive salary
  • Equity opportunities
  • Inclusive company culture
  • Comprehensive benefits package
  • Opportunity for professional growth
Thyme Care logo

Thyme Care

Thyme Care is a pioneering cancer care navigation company dedicated to transforming the healthcare journey for cancer patients and their families. With a mission to provide fast access to high-quality care and personalized support, Thyme Care aims to redefine the cancer care experience through a technology-driven and provider-centric model. The company is committed to innovation and building a diverse team of problem solvers to enhance care delivery and improve patient outcomes. Thyme Care values transparency, collaboration, and inclusivity, striving to create a culture that reflects the diverse perspectives of the individuals it serves.

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