Help Desk Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Deliver remote technical support to clients with a focus on clarity, professionalism, and timely resolution.
• Troubleshoot and resolve hardware, software, and network issues across various systems and devices.
• Participate in a rotating after-hours/on-call schedule to provide emergency support.
• Document support activities and maintain detailed records according to internal procedures.
• Communicate effectively with clients, explaining technical issues in a user-friendly manner.
• Collaborate with team members and leadership to meet performance goals and contribute to ongoing improvement.
• Attend team meetings and follow company policies, guidelines, and best practices.

Requirements

• Tech-savvy professional with problem-solving skills.
• Experience in delivering customer service.
• Ability to troubleshoot hardware and software issues.
• Strong communication skills.
• Experience in a collaborative team environment.
• Willingness to participate in an on-call rotation.
• Detail-oriented with documentation skills.

Benefits

• Opportunity for professional growth.
• Exposure to advanced systems and technologies.
• Collaborative team environment.
• Participation in a forward-thinking company.