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Customer Success Manager - Remote

Posted 17 weeks ago
Customer Service
Full Time
USA

Overview

The Customer Success Manager will own a set of large strategic accounts, ensuring maximum customer satisfaction and product engagement.

In Short

  • Lead onboarding and ongoing customer engagements.
  • Set up regular touchpoints and engagement strategies.
  • Drive operational readiness and collaborate with various teams.
  • Provide expert-level insights on customer needs.
  • Manage critical customer situations and ensure timely resolutions.
  • Regularly conduct customer reviews to ensure outcomes are met.
  • Document, prioritize, and manage customer requests.

Requirements

  • Experience in customer success or account management.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple engagements simultaneously.
  • Proven track record in driving customer satisfaction.
  • Familiarity with product adoption strategies.

Benefits

  • Opportunity to work with a dynamic team.
  • Flexible work environment.
  • Competitive salary and benefits.
  • Professional development opportunities.

Jobgether

Jobgether

Jobgether is a global platform dedicated to connecting job seekers with fully remote job opportunities. The company focuses on matching candidates to roles where they are most likely to succeed, providing valuable feedback on applications to enhance the job search experience. Jobgether aims to eliminate common frustrations in the job market, such as application black holes and recruiter ghosting, by offering a supportive and transparent approach to remote employment.

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