Customer Success Manager - Radiology | Medical Imaging - Remote

Overview

As a Customer Success Manager in the Radiology and Medical Imaging sector, your primary focus will be driving customer satisfaction and ensuring that clients get the most out of the innovative medical imaging solutions.

In Short

• Drive customer satisfaction by ensuring clients fully realize the value of the company's medical imaging products.
• Lead onboarding and training for new customers, ensuring effective use of the solutions.
• Design and deliver change management initiatives in collaboration with internal teams.
• Develop success plans post-sale, ensuring customers meet their business goals and maximize the product’s value.
• Conduct customer discovery sessions and collaborate with sales and marketing to develop case studies highlighting product benefits.
• Work closely with the Product team to gather customer feedback and provide insights for product improvements.
• Identify upsell opportunities and collaborate with the sales team to expand product adoption.

Requirements

• Experience in customer success or account management.
• Strong understanding of medical imaging solutions.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proven track record of driving customer satisfaction and product adoption.

Benefits

• Opportunity to work remotely from India.
• Contribute to the growth and impact of medical imaging solutions.
• Collaborate with innovative teams in the healthcare sector.