Customer Experience Solutions Engineer - Remote

Overview

This role offers a unique opportunity to act as a technical pre-sales specialist, collaborating closely with account executives, partners, and end customers to design and deliver impactful communication solutions.

In Short

• Collaborate with account executives, channel partners, and customers to understand business requirements and design tailored solutions.
• Conduct remote and onsite product demonstrations, proof-of-concepts (POCs), and solution validations.
• Develop sales support materials, including playbooks, verticalized demos, TCO tools, and promotional content.
• Act as a trusted advisor, providing technical guidance and consultative support across sales and partner teams.
• Monitor and support SE collaborative teams, manage feature requests, and document customer requirements for the product team.
• Participate in lab testing, continued education on platform technologies, and technical events or trade shows.
• Deliver presentations, demos, and workshops that showcase expected customer and user experiences.

Requirements

• Strong experience in customer experience solutions.
• Technical expertise in contact center and unified communications.
• Ability to translate business requirements into technical solutions.
• Experience in conducting product demonstrations and POCs.
• Excellent communication and presentation skills.
• Strong problem-solving skills in client-facing roles.
• Passion for delivering exceptional customer experiences.

Benefits

• Opportunity to work with leading technologies in the customer experience space.
• Collaborative work environment with a focus on innovation.
• Professional development and continued education opportunities.
• Flexible working arrangements.
• Competitive salary and benefits package.