Conversational AI Designer - Voice Apps - Remote

Overview

An experienced Conversational AI Designer is needed to create natural voice interactions for customer contact centers and virtual agent systems, focusing on dialogue design and user experience.

In Short

• Design and document voice conversation flows and dialogue scripts.
• Define user journeys and error-handling logic.
• Collaborate with analysts to translate requirements into design specifications.
• Work with NLU teams to refine intents and optimize logic.
• Support testing and provide tuning recommendations.
• Ensure applications align with client brand identity.
• Participate in client interactions to present designs.

Requirements

• Experience in Conversational AI design.
• Strong understanding of voice interaction principles.
• Bilingual in English and French.
• Ability to collaborate effectively with cross-functional teams.
• Experience with NLU and conversational logic.

Benefits

• Opportunity to work on cutting-edge voice AI applications.
• Collaborative and creative work environment.
• Influence design across diverse industries.