Contract Enterprise Customer Success Manager - Remote

Overview

This position is posted by Jobgether on behalf of Cobalt. We are currently looking for a Contract Enterprise Customer Success Manager in the United States. This role offers the opportunity to join a dynamic, fully remote team in a high-impact, fast-paced environment.

In Short

• Drive customer adoption, satisfaction, and growth for enterprise clients.
• Serve as a trusted advisor, partnering with customers to design and implement successful security testing programs.
• Build strong executive relationships with key stakeholders.
• Collaborate closely with internal teams to advocate for customer needs.
• Manage overall relationships with assigned enterprise clients.
• Monitor day-to-day execution and customer satisfaction.
• Manage annual renewal processes and identify upsell opportunities.
• Act as the voice of the customer internally.
• Ensure alignment and exceptional client experience with C-level executives.

Requirements

• Exceptional communication skills.
• Proactive problem-solving abilities.
• Experience in customer success or account management.
• Strong strategic thinking skills.
• Ability to build and implement security testing programs.

Benefits

• Opportunity to work in a fully remote environment.
• Exposure to enterprise-level clients and C-level engagement.
• Chance to make a tangible impact on security programs.