Call Center Agent - Remote

Overview

This position is for a remote Call Center Agent in Georgia (USA), focusing on delivering high-quality customer service and converting calls into actionable leads.

In Short

• Handle a high volume of inbound and outbound calls.
• Identify customer needs and offer towing service solutions.
• Convert calls into quality leads.
• Work within a shift-based schedule supporting 24/7 operations.
• Maintain professionalism in customer interactions.
• Log interactions and escalate issues when necessary.

Requirements

• Strong customer service skills.
• Ability to work in a fast-paced environment.
• Tech-savvy with good organizational skills.
• Passion for problem-solving.
• Flexibility to work shifts.

Benefits

• Remote work opportunity.
• Dynamic work environment.
• Supportive team culture.