Admissions Data & Performance Manager - Remote

Overview

An overview paragraph about the job

In Short

• Manage, maintain, and optimize all admissions dashboards and reporting tools across CRM and call tracking systems.
• Track key performance indicators (KPIs) such as call volume, conversion rates, hold times, cancellations, and agent performance.
• Identify trends, anomalies, and patterns to provide actionable insights and recommendations to leadership.
• Conduct root cause analyses on dips in performance, lead quality, or operational efficiency.
• Forecast call volume, admissions flow, and staffing needs; provide recommendations for scheduling, hiring, and resource allocation.
• Ensure data accuracy, standardization, and governance within CRM and reporting systems.
• Support operational planning, SOP development, training initiatives, and launch readiness for new initiatives.
• Serve as a strategic advisor to leadership, providing insights to improve overall team performance and operational effectiveness.

Requirements

• Strong analytical skills and attention to detail.
• Experience in data-driven operations, preferably in a call center environment.
• Proficiency in CRM and reporting tools.
• Ability to communicate insights effectively to leadership.
• Experience with forecasting and performance analytics.

Benefits

• Fully remote position offering flexibility.
• Opportunity to influence organizational success.