Remote Account Specialist Manager

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Account Specialist Manager. In this pivotal role, you will lead a team dedicated to driving renewals and enhancing commercial success across a portfolio of clients. Your leadership will play an essential part in ensuring customer retention while identifying upsell opportunities that contribute to revenue growth. By collaborating with various departments such as Customer Success, Sales, and Finance, you'll create a seamless experience that benefits both the organization and its customers. This is a unique opportunity to impact growth through operational excellence and strategic direction.

In Short

• Manage and develop a team of Account Specialists, providing coaching and performance feedback.
• Oversee end-to-end renewal processes to ensure timely execution of contracts and forecasting.
• Drive incremental revenue through upsell and cross-sell opportunities.
• Align with cross-functional teams to support customer value realization and contract terms.
• Maintain visibility into renewal performance, pipeline health, and CRM accuracy.
• Identify and implement best practices to enhance efficiency and customer experience.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
• 5+ years in account management, renewals, or commercial operations, with at least 2 years in a leadership role.
• Experience in SaaS or recurring revenue environments.
• Proficiency in CRM and quoting tools (e.g., Salesforce, CPQ platforms).
• Advanced English proficiency both written and oral.

Benefits

• Flexibility & Work-Life Balance: Work from anywhere for up to 8 weeks per year.
• Career Development and Growth: Continuous learning and skills development support.
• Industry Competitive Benefits: Comprehensive benefit plans including flexible vacation and mental health days.
• Inclusive Culture: Recognized reputation for inclusion and belonging.
• Social Impact: Opportunities to participate in community service and ESG initiatives.
• Real-World Impact: Contribute to justice, truth, and transparency.