Manager, Account Specialists - Remote

Overview

The Manager of Account Specialists at 1Password leads a team focused on ensuring customer satisfaction and success for high-volume smaller business customers, driving value through strong relationships and effective product matching.

In Short

• Lead the Account Specialist team to achieve targets.
• Coach and develop team members for growth.
• Enhance processes and performance metrics.
• Manage customer lifecycle and satisfaction.
• Collaborate cross-functionally for team success.
• Implement strategic initiatives for efficiency.
• Monitor and report on team KPIs.
• Foster a supportive team culture.
• Drive customer engagement and retention.
• Participate in onboarding and training processes.

Requirements

• 6+ years in Sales or Account Management.
• 1+ years in a leadership role in SaaS or cybersecurity.
• Strong analytical and problem-solving skills.
• Experience improving team operations and performance.
• Proven cross-functional collaboration skills.
• Excellent communication and interpersonal skills.
• Experience with Salesforce and SaaS tools.
• Ability to lead and develop high-performing teams.
• Experience with security tools is a plus.

Benefits

• Health and dental benefits.
• Generous paid time off.
• Retirement matching program.
• Equity grant opportunities.
• Paid volunteer days.
• Remote-first work environment.