Account Manager - Remote

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Account Manager. In this role, you will play a crucial part in nurturing client relationships and driving business growth. You will be responsible for understanding customer needs and ensuring the timely delivery of solutions that meet their objectives. By maintaining strong communication and being a proactive problem solver, you will help us build lasting partnerships and contribute to the overall success of the organization's mission. Your impact will be felt directly through the satisfaction and retention of our client base.

In Short

• Communicate with customers to understand their needs, helping them through email/phone calls.
• Build and develop relationships with customers and potential new customers based on trust and respect.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Maintain and increase revenue from existing clients.
• Liaise between the customer and internal teams.
• Resolve complaints and improve processes to prevent additional issues.
• Keep current clients satisfied and deliver exceptional client service on a day-to-day basis.
• Maintain accurate records pertaining to inventory and account notes.

Requirements

• 5-7 years of Account Management experience.
• Native Turkish speaker.
• Growth-focused sales mindset to pursue upsell and cross-sell opportunities while ensuring excellent retention rates.
• Excellent communication skills for relationship and people management.
• Proficient in English with high analytical skills and emotional intelligence.
• Excellent Turkish speaking skills, along with a calm, trustworthy, and professional demeanor.
• Experience with CRM tools and sales automation tools.
• Ability to report on monthly, quarterly, and yearly sales performance through necessary metrics.
• Capable of delivering high performance and exceeding targets.
• Adaptable to an international, multicultural environment.
• Creative, outgoing, kind, and altruistic attitude.

Benefits

• Opportunity to work with a dynamic team in a remote setting.
• Potential for personal and professional growth.
• Engagement in meaningful work that positively impacts education.
• Flexible work hours that support work-life balance.
• A supportive and innovative company culture.