Account Manager, Client Success - Remote

Overview

This role offers an exciting opportunity to manage and grow key client relationships in the pharmaceutical and healthcare space. The Account Manager will serve as a strategic partner to clients, ensuring successful campaign delivery, maximizing ROI, and driving revenue growth.

In Short

• Serve as the primary point of contact for Pharmaceutical and Agency clients.
• Manage day-to-day relationships and ensure customer satisfaction.
• Analyze and deliver monthly program metrics to highlight ROI.
• Partner with Sales to support new business development and account growth.
• Collaborate with internal teams to provide customized solutions.
• Oversee implementation processes for timely delivery of client initiatives.
• Manage regulatory review submissions with clients and agency partners.
• Create visual program examples using enterprise CMS tools.
• Stay up-to-date on industry trends and digital marketing best practices.
• Foster long-term client satisfaction in a fast-paced environment.

Requirements

• Strong analytical skills.
• Excellent communication skills.
• Client-focused professional.
• Ability to navigate regulatory requirements.
• Experience in digital marketing.
• Knowledge of pharmaceutical regulations.
• Experience in managing client relationships.
• Capability to analyze program metrics.
• Proficiency in collaboration with cross-functional teams.
• Ability to create visual content using CMS tools.

Benefits

• Opportunity for career growth.
• Dynamic work environment.
• Collaboration with diverse teams.
• Engagement with leading clients in the healthcare sector.
• Access to industry insights and best practices.