Director of Cloud Operations - Remote

Overview

The Director of Cloud Operations strategically leads the Cloud Support and Systems teams and promotes a culture of customer service and quality assurance. Reporting to the Vice President of Services, the Director is responsible for fostering close working relationships between their team members and other departments and with our customers. Responsible for effectively leveraging the team’s extensive expertise to achieve business objectives.

In Short

• Lead, mentor, and grow a team of high-performing, highly skilled cloud technical resources
• Collaborate with other Jenzabar leaders to assure cohesive and collaborative support services
• Cultivate an environment that fosters relationships with our customers with the goal of improving service delivery and client satisfaction
• Champion a customer-first service culture, ensuring we exceed expectations
• Collaborate cross-functionally to align business objectives and drive best practice processes
• Oversee the delivery of services to our Cloud Services clients

Requirements

• Proven experience leading a services team specifically within the Higher Education market
• Strong technical background
• A deep understanding and desire for exceptional customer service
• A passion for providing exceptional support services
• A passion for mentoring and growing talent
• Excellent communication and collaboration skills

Benefits

• Work in a culture where customer experience is everything
• Lead cutting-edge projects that make a real impact
• Enjoy a flexible and dynamic work environment
• Competitive salary, benefits, and growth opportunities