Nexthink is looking for a Director of Cloud / SRE Operations who is passionate about building and running a high-performance cloud platform and SRE and operations.

In Short

Lead all operations and SRE functions within the US organization.
Drive compliance for regulated deployments like FedRAMP Moderate.
Manage service availability, performance, and scalability.
Collaborate with development to manage micro-services at scale.
Set clear SLOs and ensure systems are operational.
Recruit and inspire a proficient cloud engineering and SRE team.
Work closely with architecture and security teams.
Drive capacity forecasting and change management.
Implement automation for delivery and operations.
Foster a customer-focused SRE-driven operations culture.

Requirements

Degree in Computer Science or Engineering.
10+ years in cloud operations engineering leadership roles.
5+ years in a senior management/leadership role.
Experience in secured, regulated environments like FedRAMP.
Deep understanding of major Cloud Service Providers.
Experience with CI/CD and automation tools.
Experience with APM and Infrastructure monitoring tools.
Managed on-call 24x7 rotation teams.
Excellent interpersonal and communication skills.
Knowledge of lean and agile software engineering best practices.

Benefits

Flexible Hours and unlimited vacation.
Hybrid work model with structured onboarding.
Free access to professional training platforms.
Up to 16 weeks of paid leave for birthing parents.
401(k) plan with company matching contributions.
Bonuses for referring successful hires.

Nexthink

Nexthink is a leading provider of digital employee experience management software, empowering IT leaders with unparalleled insights to identify, diagnose, and resolve issues affecting employees across various applications and networks before they become noticeable. With a proactive approach to IT management, Nexthink serves over 1,200 customers and enhances the digital experiences of more than 15 million employees globally. The company is dual headquartered in Lausanne, Switzerland, and Boston, Massachusetts, and operates nine offices worldwide. As pioneers in the Digital Employee Experience (DEX) market, Nexthink integrates real-time analytics, automation, and employee feedback to create productive workplaces and satisfied employees. The company values diversity and inclusion, employing over 1,000 individuals from more than 75 nationalities, fostering a collaborative and innovative work environment.

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