Remote Otter LogoRemoteOtter

Senior Customer Success Manager, AI - Remote

Posted 1 week ago
Customer Service
Full Time
NY, USA
$75,000 - $105,000/year

Overview

As a Senior Customer Success Manager at Jellyfish, you will enhance client satisfaction and drive the strategic growth of Pencil Pro, leading key accounts and mentoring team members.

In Short

  • Help improve client adoption and satisfaction.
  • Lead two main accounts, guiding strategic programs.
  • Mentor junior team members.
  • Provide hands-on support to clients and teams.
  • Oversee complex implementations and onboarding.
  • Gather insights to enhance platform adoption.
  • Maintain clear documentation and training materials.
  • Support communication between clients and product teams.
  • Participate in roadmap discussions for platform enhancements.
  • Support and mentor Customer Success Managers.

Requirements

  • Experience in customer success, SaaS, or creative technology.
  • Experience managing enterprise client relationships.
  • Ability to troubleshoot technical issues.
  • Experience conducting product training sessions.
  • Familiarity with customer support/project management tools.
  • Understanding of production workflows.
  • Interest in emerging market tech trends and AI.

Benefits

  • Flexible working hours and remote work options.
  • Annual bonus scheme and 401k retirement plan.
  • Comprehensive healthcare, vision, and dental insurance.
  • Paid day for self-development each month.
Jellyfish logo

Jellyfish

Jellyfish is a global digital marketing agency that combines technology, creativity, and data expertise to empower clients on their digital journeys. The company values diverse perspectives and inclusive collaboration, fostering an environment where unique contributions are celebrated. Jellyfish is committed to innovation and challenging the status quo, aiming to craft impactful media strategies and stories for clients worldwide. They prioritize professional growth and personal fulfillment, creating a workplace that supports individual development and flexible working arrangements.

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