Senior Customer Success Manager, AI - Remote

Overview

As a Senior Customer Success Manager at Jellyfish, you will play a crucial role in improving client satisfaction and driving strategic growth of Pencil Pro across our global client base.

In Short

• Provide hands-on support to teams and clients.
• Serve as the primary contact for main clients.
• Lead implementation projects for smooth onboarding.
• Gather user insights to enhance platform adoption.
• Develop strategies to increase usage and adoption.
• Maintain clear documentation.
• Guide communication between clients and Product teams.
• Support and mentor Customer Success Managers.
• Promote engagement, satisfaction, and retention.
• Collaborate internally to refine customer success strategies.

Requirements

• Experience with customer success, SaaS, or creative technology.
• Experience managing complex client onboarding projects.
• Ability to troubleshoot technical issues.
• Experience conducting product training sessions.
• Familiarity with AI-driven marketing tools.
• Understanding of production workflows.
• Experience driving adoption and managing enterprise relationships.
• Strong communication skills with senior partners.
• Familiarity with customer support/project management tools.
• Interest in emerging market tech trends and AI.

Benefits

• Flexible working hours with remote work options.
• Discretionary annual bonus scheme.
• 401k retirement plan.
• Comprehensive healthcare, vision, and dental insurance.
• Paid time for self-development each month.
• Supportive workplace culture prioritizing growth.
• Opportunities to mentor and guide other team members.
• Customizable work environment.
• Access to Jellyfish Learn for career growth.
• Peace of mind with short and long-term disability coverage.