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Customer Success Manager - Remote

Posted 22 weeks ago
Customer Service
Full Time
Germany

Overview

The Customer Success Manager at Janes plays a key role in building strong relationships with customers across Germany, ensuring they gain maximum value from Janes’ content, data, and services.

In Short

  • Train and support the end user community.
  • Understand customer workflows and needs.
  • Conduct end user community surveys.
  • Develop strategies for customer engagement.
  • Partner with Sales to identify new business opportunities.
  • Collaborate across teams to improve products.
  • Work with Marketing on user-focused promotions.

Requirements

  • Background in data services or Aerospace & Defence.
  • Confidence in presenting ideas.
  • Fluency in German and English.
  • Customer-first mindset.
  • Experience in military, police, or intelligence services is a plus.
  • Passion for technology and online tools.

Benefits

  • Opportunity to make a meaningful impact.
  • Supportive work environment.
  • Career growth opportunities.
Janes logo

Janes

Janes is a leading provider of open-source intelligence, enabling militaries, governments, and defense companies to make informed decisions based on over 120 years of expert-driven tradecraft. By leveraging human-machine teaming, Janes delivers comprehensive intelligence across various military capabilities, equipment, events, and markets. Their innovative data model interlinks millions of assured data points, creating a cohesive intelligence environment that enhances decision-making efficiency and accuracy. As they continue to evolve, Janes is expanding their Development and Technology team to further enhance their systems, ensuring that customers can effectively utilize their extensive intelligence resources.

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