Customer Success Manager - Remote

Overview

As a member of Janes, you will be responsible for training users on the available content and data, while also engaging with the user community to enhance their experience and support business opportunities.

In Short

• Train end users on Janes content and data.
• Develop and maintain an engaged user community.
• Collaborate with the Sales team to identify new business opportunities.
• Conduct user surveys and gather feedback.
• Support testing of new and existing products.
• Lead user community engagement strategies.
• Work with Marketing on user promotions.
• Handle user requests and concerns.
• Socialize feedback within Janes.
• Enhance user training to meet expectations.

Requirements

• Experience in user training or community engagement.
• Strong communication skills.
• Ability to analyze feedback and implement improvements.
• Experience in sales support or marketing collaboration.
• Understanding of product testing processes.
• Ability to develop engagement strategies.
• Proficient in handling user requests.
• Experience in conducting surveys.
• Ability to work collaboratively with teams.
• Knowledge of the defense and security sector is a plus.

Benefits

• Opportunity to work with a global team.
• Access to a wealth of open-source intelligence.
• Engagement in meaningful projects.
• Professional development opportunities.
• Flexible working arrangements.
• Supportive work environment.
• Collaboration with experts in the field.
• Contribution to important defense and security initiatives.
• Networking opportunities within the industry.
• Competitive compensation package.