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Customer Care Representative - 2nd Shift - Remote

Posted 5 days ago
Customer Service
Full Time
USA
19.00USD/hour

Overview

Jacuzzi Bath Remodel is currently hiring Customer Care Representatives who enjoy providing outstanding customer service and want to develop a lasting career.

In Short

  • Responsible for reviewing sales contracts for accuracy.
  • Provide feedback to the sales team regarding discrepancies.
  • Conduct introductory calls with new customers.
  • Assist in scheduling service and repair work.
  • Comfortable operating in ERP systems for change orders.
  • Review quality standards and customer satisfaction.
  • Provide excellent customer service to clients.
  • Assist customers throughout the sales and installation process.
  • Other duties as assigned.

Requirements

  • Previous customer service experience.
  • Strong background in exceeding customer expectations.
  • Detail-oriented, reliable, and efficient.

Benefits

  • Opportunities for advancement within the company.
Jacuzzi Group logo

Jacuzzi Group

Jacuzzi Group is a prominent manufacturer specializing in wellness products such as hot tubs, swim spas, baths, showers, saunas, and pool equipment. With over 65 years of experience, the company is headquartered in California and operates globally, serving a diverse customer base that includes specialty retailers, big-box stores, internet retailers, and direct consumers. Jacuzzi Group is committed to innovation and quality, providing comprehensive training and support to its extensive network of independent authorized dealers, thereby enhancing the installation and customer experience.

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