Customer Success Manager - Remote

Overview

Passionate about Customer Success? Mission driven and excited by the opportunity to help build a team from the ground up? Jaan Health is growing and we are searching for a Customer Success Manager to bring their enthusiasm for delivering value to the customer to our fast-growing CS organization. This is a critical role that will help build, refine and standardize processes across our portfolio of clinical and health care organizations. You will achieve operational based KPIs while building and developing the team, all while engaging directly with the customer base.

In Short

• Responsible for ensuring clients are successful in leveraging the Phamily platform.
• Serve as the primary operational point of contact for clients.
• Create and deliver strategies and train clients on best practices.
• Provide expert guidance to clients for effective use of the Phamily solution.
• Proactively monitor and engage users at each account.
• Coordinate cross-functionally as the voice of the customer.
• Manage a multi-segmented book of business.
• Tackle difficult problems in healthcare.
• Work in a dynamic, fast-growing technology company.
• Help serve more patients and revolutionize healthcare delivery.

Requirements

• Experience in Customer Success or related field.
• Strong understanding of healthcare technology.
• Ability to manage multiple client accounts.
• Excellent communication and training skills.
• Self-directed and forward-thinking.
• Track record of achieving operational KPIs.
• Passion for improving healthcare outcomes.
• Ability to navigate ambiguity in a fast-paced environment.
• Experience with SaaS platforms is a plus.
• Strong problem-solving skills.

Benefits

• Opportunity to build and develop a team.
• Work in a mission-driven company.
• Engage with a diverse client base.
• Contribute to improving healthcare delivery.
• Dynamic work environment.
• Potential for career growth.
• Access to innovative technology solutions.
• Collaborative team culture.
• Flexible work arrangements.
• Supportive leadership team.