Client Growth Associate - Remote

Overview

As a Client Growth Associate at Phamily, you are responsible for ensuring that the client is successfully leveraging Phamily to deliver superior care management to their patients. You will serve as the operational point of contact to help clients navigate Phamily’s solutions and services, which can include liaising directly with the Client’s care delivery team such as program managers, practice coordinators, and care managers.

In Short

• Serve as the operational point of contact for clients.
• Help clients leverage Phamily’s solutions and services.
• Liaise with care delivery teams including program managers and care managers.
• Ensure superior care management delivery to patients.
• Provide support and guidance to clients.
• Facilitate communication between clients and Phamily.
• Assist in navigating Phamily’s offerings.
• Build strong relationships with clients.
• Identify client needs and provide solutions.
• Contribute to client satisfaction and success.

Requirements

• Experience in client management or customer service.
• Strong communication skills.
• Ability to work collaboratively with teams.
• Problem-solving skills.
• Understanding of care management processes.
• Proficiency in navigating software solutions.
• Ability to build and maintain client relationships.
• Detail-oriented and organized.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt.

Benefits

• Opportunity to work remotely.
• Collaborative work environment.
• Professional development opportunities.
• Supportive team culture.
• Competitive salary and benefits.
• Impactful work in healthcare.
• Flexible work hours.
• Access to resources and tools.
• Health and wellness programs.
• Career advancement potential.