Inbound Customer Service Representative (Hospice Care) - Remote

Overview

The Inbound Customer Service Representative will provide compassionate support to patients and families in the hospice healthcare sector while working remote PST hours.

In Short

• Remote role for South African citizens only.
• Requires working 5-day rotating shifts during PST hours.
• Must have a fixed fibre internet line with a minimum speed of 25 Mbps.
• A reliable power backup solution is necessary.
• Manage patient intake processes and maintain positive relationships with customers.
• Respond to customer requests and concerns promptly.
• Handle insurance verification and authorization processes.
• Schedule meetings with patients and families regarding hospice services.
• Coordinate hospital discharges and admissions.
• Keep admission tracking logs updated through data entry.

Requirements

• Empathetic individuals with excellent English communication skills.
• Warm and engaging phone presence.
• Patience to provide compassionate support.
• Ability to work in a remote setting.

Benefits

• Opportunity to work in the hospice healthcare sector.
• Flexible work hours within the PST time zone.