Inbound Customer Service Representative - Work At Home - Remote

Overview

The Inbound Customer Service Representative is responsible for providing customer support through various channels, ensuring a strong relationship between clients and their customers.

In Short

• Provide customer support via phone, email, chat, and social media.
• Maintain and update customer information.
• Resolve and de-escalate customer issues.
• Escalate calls to supervisors when necessary.
• Process credit card authorizations as needed.
• Track call-related information for auditing.
• Provide feedback on call issues.
• Upsell products to customers when appropriate.
• High School Diploma or GED required; college degree preferred.
• Customer service experience is a plus.

Requirements

• Stellar customer service skills.
• Ability to use phone and computer systems.
• Excellent oral and written communication skills.
• Strong listening and comprehension skills.
• Ability to stay composed and objective.
• Conversational and patient demeanor.
• Positive attitude.

Benefits

• Work from home flexibility.
• Opportunity to develop customer service skills.
• Supportive team environment.
• Potential for career advancement.