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BPO Client Account Manager - Remote

Posted 1 week ago
Customer Service
Full Time
South Africa

Overview

STA Personnel Solutions is a global BPO call centre company seeking an experienced Client Account Manager to manage multiple client campaigns and agents, ensuring high-quality service delivery and performance improvements.

In Short

  • Manage multiple client campaigns and agents
  • Ensure high-quality service delivery
  • Drive performance improvements
  • Exceed client expectations
  • Work EST hours from Mon - Fri
  • Remote role for South African Citizens only
  • Requires a fixed fibre line with 25 Mbps speed
  • Reliable power backup is mandatory
  • Must be flexible with working shifts
  • Experience in client relationship management is essential

Requirements

  • Strong client relationship management skills
  • Experience in BPO or customer service
  • Ability to manage multiple campaigns
  • Excellent communication skills
  • Flexibility to work alternating shifts
  • Must have a fixed fibre line
  • Reliable power backup solution
  • Ability to work under pressure
  • Strong organizational skills
  • Proficient in performance management

Benefits

  • Work from home opportunity
  • Flexible working hours
  • Opportunity to work with a global team
  • Professional development opportunities
  • Competitive salary package
ISTA Personnel Solutions logo

ISTA Personnel Solutions

ISTA Personnel Solutions is an outsourcing and offshoring company dedicated to fostering a culture of employee satisfaction and work-life balance. With a focus on long-term success and lifelong learning, ISTA Solutions is rapidly expanding and seeks skilled professionals to join their team. The company values collaboration and aims to provide opportunities for career growth while ensuring competitive salaries and comprehensive benefits for its employees.

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