Client Account Manager - Remote

Overview

The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams.

In Short

• Develop and maintain strong relationships with clients.
• Act as the main point of contact for clients, addressing client queries and communications promptly and effectively.
• Coordinate meetings, appointments or other “touch points” for client engagement.
• Schedule regular check-ins and meetings with clients to review progress and gather feedback.
• Provide prompt and effective support to clients, resolving any issues or concerns they may have.
• Facilitate communication between clients and technical support teams when necessary.
• Ensure clients are fully trained and knowledgeable about the company’s products and services.
• Monitor client accounts to ensure that all services are delivered on time and meet client expectations.
• Identify opportunities for upselling and cross-selling additional services or products.
• Prepare and present regular reports to clients on performance metrics, project status, and other relevant data.

Requirements

• Proven experience as an Account Manager, Client Manager, or in a similar role.
• Strong understanding of account management and customer service principles.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and priorities simultaneously.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Valid driver's license and access to a vehicle for client visits.

Benefits

• Paid US Holiday
• Paid Time Off
• Comprehensive Health Plans
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Retirement Security
• Health & Wellness Program
• Salary Loan