Afterhours Care Coordinator (US Healthcare) - Remote

Overview

The Afterhours Care Coordinator will act as the primary point of contact for patients and nurses during evenings, nights, and weekends (EST Hours). This role is critical for managing urgent requests, schedule adjustments, and escalations that occur after hours.

In Short

• Serve as the main point of contact for EST after-hours needs.
• Monitor communication channels and respond promptly.
• Coordinate staff scheduling for consistent coverage.
• Collaborate with the daytime operations team.
• Maintain accurate documentation of after-hour activities.
• Uphold client service standards.

Requirements

• Fixed fibre line with minimum speed of 25 Mbps.
• Reliable power backup solution.
• Ability to work 5 rotational days a week.
• Experience in customer service or healthcare preferred.
• Strong communication skills.

Benefits

• Work from home flexibility.
• Opportunity to support pediatric care.
• Dynamic and fast-growing company environment.