Inbound Customer Service Representative (Hospice Care) - Weekends (Remote)

Overview

This role involves providing compassionate support to patients and families in the hospice healthcare sector through inbound customer service.

In Short

• Fully remote working role.
• Work on weekends and some public holidays.
• Manage patient intake and establish relationships with customers.
• Respond to customer requests professionally.
• Handle insurance verification and authorization.
• Schedule staff for patient meetings.
• Coordinate hospital discharges and admissions.
• Perform data entry tasks.
• Must have a reliable internet connection and power backup.
• Empathetic individuals with excellent English communication skills are preferred.

Requirements

• Excellent English communication skills.
• Warm and engaging phone presence.
• Patience and compassion in dealing with patients and families.
• Fixed fibre line internet connection with a minimum speed of 25 Mbps.
• Reliable power backup solution.
• Ability to work on South African and US public holidays.

Benefits

• Work remotely from South Africa.
• Flexible weekend hours.
• Opportunity to make a difference in patients' lives.