Product Support Engineer - Remote

Overview

As a Product Support Engineer, you will play a pivotal role in providing assistance to our customers and sales team by addressing technical inquiries, troubleshooting issues, and ensuring the uninterrupted functionality of The Enterprise Browser throughout the entire customer journey.

In Short

• Provide exceptional technical support to enterprise customers.
• Demonstrate a deep understanding of our products and their integration.
• Collaborate with cross-functional teams to resolve critical issues.
• Document customer interactions and technical solutions.
• Contribute to product improvement through customer feedback.
• Work independently while adhering to SLAs and performance metrics.
• Ability to work off-hours when needed.

Requirements

• 5+ years of hands-on experience in support roles.
• 5+ years of proven troubleshooting methodologies.
• 3+ years in a startup environment.
• In-depth knowledge of network and security devices.
• Expertise in OS systems: Windows, Mac, and Linux.
• Strong debugging skills for Windows applications.
• 5+ years of experience with IT tasks.
• 5+ years of experience with support methodologies and tools.
• 3+ years of experience with log systems.
• Advantage - Bachelor's degree in Computer Science or related field.

Benefits

• Opportunity to work with a skilled and talented team.
• Freedom to self-promote and take on additional responsibilities.
• Dynamic and fast-paced work environment.