Housing Assistant Specialist - Remote

Overview

The Housing Assistant Specialist is responsible for contacting clients to evaluate their eligibility for emergency rental assistance, as well as completing and submitting applications through the Home Forward shared portal.

In Short

• Recruiting, screening, and assessing potential clients
• Assisting Case Managers in provision of program services
• Communicating with diverse clients about moderately complex rules, policies, and norms
• Working with Case Managers to help clients work towards their housing goals
• Completing detailed paperwork and maintaining documents including case files
• Distributing assistance funds to client’s landlords or utility companies
• Referring clients to other sources of assistance
• Communicate effectively with clients, landlords, and property managers

Requirements

• Fluency in English required; bilingual in a 2nd language preferred
• Must possess a valid driver’s license and auto insurance
• Less than one year of experience in housing is required
• Proficient in Microsoft Office and standard office equipment
• Strong communication skills in a multilingual, multicultural organization

Benefits

• Flexible working arrangements and schedule
• 3 to 6 weeks of PTO per year
• 401k match of over 100% on first 5%
• Medical & Dental insurance options with 90% coverage
• Employer Paid Life, Short term, and Long-term Disability Insurance