Assistance Onboarding Specialist - Remote

Overview

HALA is seeking a proactive and organized Assistance Onboarding Specialist to join our team. This role is pivotal in ensuring a seamless onboarding experience for customers who encounter challenges during the self-onboarding process.

In Short

• Assist customers who drop out of self-onboarding, ensuring they complete the process smoothly.
• Guide customers through document uploads, ensuring compliance with regulatory standards.
• Collaborate with the compliance team to verify customer documentation and information.
• Oversee terminal ordering and ensure timely delivery to customers.
• Maintain a feedback loop with the product and tech teams to address onboarding gaps.

Requirements

• Strong customer service skills with a solution-oriented mindset.
• Familiarity with compliance processes and standards.
• Experience with CRM tools and operational workflows.
• Highly organized and capable of managing a large volume of customers efficiently.
• Preferred: Experience in the fintech industry, particularly payment acceptance.

Benefits

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.