Software Engineer - Customer Support - Remote

Overview

At ioet, a leading software company with a talented team across LATAM, we provide Software Engineering as a service to clients worldwide. Join us for exciting professional challenges, working on projects ranging from innovative startups to globally recognized brands. Our positions are full-time, remote, and offer competitive compensation in USD.

In Short

• Support partner-facing tickets, prioritizing and resolving issues related to shipments, configurations, APIs, and system errors (P1–P3).
• Assist in troubleshooting backend and cloud issues by reviewing logs, running API requests, and analyzing code.
• Help monitor AWS-based workflows (SQS, SNS, Lambda) and support operational tasks using tools like CloudWatch.
• Execute and update scripts and configurations using Python and Git, with support from the team.
• Collaborate with Engineering, Carrier Operations, and Customer Success teams to resolve issues and improve processes.
• Document solutions, contribute to internal knowledge bases, and maintain clear communication with partners.

Requirements

• 1 year in software development, software engineering, or closely related work.
• 1 year in customer-facing roles related to technical support.
• Interest in using AI tools (e.g., Claude, Gemini) to assist with learning, debugging, and code understanding.
• Hands-on experience with AWS or other cloud platforms in an operational capacity.
• Experience with ticket management systems such as Jira or similar is a plus.
• Familiarity with observability tools such as CloudWatch, Datadog, or Elastic is a plus.
• Strong English communication skills - Minimum B2 level proficiency, C1 preferred.
• Send your application and CV in English (mandatory).
• Based in Latin America.

Benefits

• Remote work.
• Flexible schedule.
• Collaboration with international clients.
• USD compensation.
• Paid Holidays and Vacations.
• Paid family and sick leaves.
• English classes.
• Educational and wellness bonus.
• Structured career plan with regular salary reviews.
• Emphasis on personal growth and mentorship.